Order Tracking – Triple Collagen

Thank you for ordering Triple Collagen! You can track your order using the information below. Once your order has been shipped, you'll receive a confirmation email containing your tracking number and a direct link to track your package.

How to Track Your Triple Collagen Order

Step 1: Check Your Email

After placing your order, you will receive:

  • Order Confirmation Email: Sent immediately after purchase with your order number and receipt
  • Shipping Confirmation Email: Sent once your order ships, containing your tracking number and carrier information

Check your inbox and spam/junk folder for emails from BuyGoods (our authorized retail partner).

Step 2: Track Through Retail Partner

Triple Collagen orders are processed through BuyGoods. You can track your order directly through their platform:

▶ BuyGoods Order Tracking
Visit www.buygoods.com/contact to check the status of your order. Have your order number or the email used during purchase ready for faster assistance.

Step 3: Track Through Carrier

Once you have your tracking number, you can also track your package directly through the shipping carrier's website:

Shipping Information

  • Processing Time: Orders are typically processed within 1-2 business days
  • Domestic Shipping (USA): 5-7 business days
  • International Shipping: 10-15 business days (may vary by destination)
  • Free Shipping: Available on select multi-bottle packages

Frequently Asked Questions

Q: I haven't received my tracking number yet. What should I do?

Tracking numbers are typically sent within 1-2 business days after your order is placed. Please check your spam/junk folder first. If you still haven't received it after 48 hours, contact our customer support or BuyGoods directly.

Q: My tracking shows no updates. Is my order still on its way?

Yes, it's common for tracking information to take 24-48 hours to update after the shipping label is created. If there are no updates after 72 hours, please contact our support team for assistance.

Q: Can I change my shipping address?

If your order hasn't shipped yet, we may be able to update your shipping address. Please contact us immediately at [email protected].

Q: My package says delivered, but I haven't received it.

Check around your delivery area, with neighbors, and at your building's mailroom. Sometimes carriers mark packages as delivered slightly before actual delivery. If you still can't locate it after 24 hours, contact our customer support.

Need Help?

If you need further assistance with your order, please don't hesitate to contact us: